FAQ
How can I contact Armistela Coffee? Reach us at support@armistelacoffee.com. We respond to all inquiries within 1–2 business days.
Do you ship worldwide? Yes, we ship internationally. Please note that international orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the recipient.
Where do you ship from? All orders ship from the United States.
Can I change or cancel my order? We process orders quickly, so any change or cancellation request must be submitted within 12 hours of placing your order. Requests after this window cannot be accommodated. If your order has already shipped, it can be returned for a full refund once received.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
When will my order be processed? Orders are processed Monday through Friday within 1–3 business days. Orders placed on weekends or public holidays will begin processing the next business day. During peak seasons, processing times may be slightly extended.
How long will it take to receive my order? Domestic (U.S.) orders typically arrive within 3–7 business days after shipping. International delivery times vary by destination. If you have questions about your specific order, contact us at support@armistelacoffee.com.
What if I don't receive my order? If your order hasn't arrived within 30 days of the shipping date, contact us at support@armistelacoffee.com and we will make it right. Don't wait until day 30 — if something seems off with your tracking, reach out early and we'll investigate.
How do I return an item? To initiate a return, contact us at support@armistelacoffee.com with your order number and reason for return. We'll guide you through the process.
What if the item I received is defective, incorrect, or damaged? Contact us at support@armistelacoffee.com with your order number and photographs of the item. We'll resolve it promptly.
When will I receive my refund? Once your return or cancellation is confirmed, refunds are issued to your original payment method within 7–10 business days. Processing times may vary depending on your bank or card issuer.